Privacy Policy

Introduction

CoralVistaSky.com ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Australian lottery services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

We collect various types of information to provide and improve our lottery services, ensure regulatory compliance, and protect our players.

Personal Identification Information

When you create an account or use our services, we collect:

Full name and date of birth
Email address and phone number
Residential address and postal code
Government-issued identification documents for age verification (18+)
Username and password credentials

Payment and Financial Information

To process transactions and winnings, we collect:

Payment card information (credit/debit card numbers, expiry dates)
Bank account details for withdrawals and prize payments
Transaction history and purchase records
Tax identification numbers for significant winnings

Lottery Participation Information

We track your gaming activity including:

Ticket purchases and number selections
Draw participation history and results
Winnings and prize claim information
Subscription and auto-play preferences
Responsible gaming limits and self-exclusion settings

Technical and Usage Information

We automatically collect technical data when you use our platform:

IP address and device identifiers
Browser type, operating system, and device information
Pages visited, time spent, and navigation patterns
Referring website and search terms used
Cookies and similar tracking technologies (see our Cookie Policy)

Location Information

We may collect location data to:

Verify your eligibility to participate in specific lottery draws
Provide location-based services such as nearest retailer finder
Comply with geographic restrictions and licensing requirements
Detect and prevent fraudulent activity

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision and Account Management

Process lottery ticket purchases, manage your account, facilitate draw participation, process winnings and prize payments, and provide customer support.

Age Verification and Compliance

Verify that all players are 18 years or older, comply with Australian lottery regulations and licensing requirements, and fulfill mandatory reporting obligations to regulatory authorities.

Security and Fraud Prevention

Protect against fraudulent transactions and unauthorized access, monitor for suspicious activity and responsible gaming concerns, verify identity for prize claims and withdrawals, and maintain platform security.

Communications and Marketing

Send draw results, winning notifications, and account updates; provide promotional offers and lottery news (with your consent); deliver customer support and service announcements; share responsible gaming information and resources.

Analytics and Improvement

Analyze website usage and player behavior patterns, improve our services and user experience, develop new features and lottery offerings, conduct market research and trend analysis.

Legal Obligations

Comply with Australian laws and regulations, respond to legal requests and court orders, maintain records for audit and tax purposes, protect our legal rights and interests.

Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

Regulatory Authorities and Government Agencies

We share information with lottery regulatory bodies, tax authorities, and law enforcement agencies as required by Australian law, particularly for winner verification, prize payments exceeding statutory thresholds, and regulatory compliance audits.

Payment Processors and Financial Institutions

We work with trusted payment service providers to process transactions, verify payment methods, handle refunds and withdrawals, and detect fraudulent activity. These providers are bound by strict confidentiality and security requirements.

Lottery Operators and Partners

We share necessary information with official lottery operators to facilitate draw participation, process ticket purchases, verify winnings, and coordinate prize distributions.

Service Providers and Technology Partners

We engage third-party service providers for hosting, data storage, customer support, analytics, marketing, and age verification services. All providers are contractually obligated to protect your information and use it only for specified purposes.

Responsible Gaming Organizations

With your consent or when necessary, we may share information with responsible gaming support organizations to provide assistance and counseling services for problem gambling concerns.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.

Legal Requirements

We may disclose information when required by law, to respond to legal processes, to protect our rights and property, or to ensure the safety of our users and the public.

Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes. All data sharing is limited to the purposes described above and conducted in accordance with Australian privacy laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Information

Active account data is retained for the duration of your account and for 7 years following account closure as required by Australian financial and tax regulations.

Transaction Records

All lottery purchase and winning records are maintained for a minimum of 7 years to comply with lottery regulations, tax requirements, and audit obligations.

Communications

Customer support communications and marketing consent records are retained for 3 years or until you withdraw consent, whichever is longer.

Age Verification Documents

Identity verification documents are securely retained for regulatory compliance and may be kept for up to 7 years following your last interaction with our services.

Anonymized Analytics Data

Aggregated and anonymized data used for statistical analysis and service improvement may be retained indefinitely as it cannot identify individual users.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Encryption

All data transmissions are protected using industry-standard SSL/TLS encryption. Sensitive information is encrypted both in transit and at rest.

Secure Infrastructure

Our systems are hosted in secure, certified data centers with robust physical and network security controls.

Access Controls

Access to personal information is restricted to authorized personnel only, with multi-factor authentication and role-based permissions.

Regular Audits

We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential risks.

Payment Security

Payment card information is processed through PCI-DSS compliant payment processors. We do not store complete card details on our servers.

Staff Training

All employees receive comprehensive privacy and security training and are bound by strict confidentiality obligations.

Important Notice: While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information transmitted to our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Your Privacy Rights

Under Australian privacy law (Privacy Act 1988), you have the following rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you. We will provide this information within 30 days of your request.

Right to Correction

If your personal information is inaccurate, incomplete, or out of date, you have the right to request corrections. We will update your information promptly.

Right to Erasure

You may request deletion of your personal information, subject to legal and regulatory retention requirements. Some data must be retained for lottery compliance and audit purposes.

Right to Object

You can object to certain types of data processing, including direct marketing communications. Use the unsubscribe link in our emails or contact us directly.

Right to Data Portability

You can request a copy of your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider.

Right to Lodge a Complaint

If you believe we have mishandled your personal information, you can file a complaint with the Office of the Australian Information Commissioner (OAIC).

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within 30 days. You may be required to verify your identity before we process your request.

Contact Privacy Team

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, analyze site usage, and provide personalized content.

For detailed information about the cookies we use, their purposes, and how to manage your cookie preferences, please refer to our dedicated Cookie Policy.

View Cookie Policy

Third-Party Links

Our website may contain links to third-party websites, including responsible gaming support organizations and payment processors. These websites have their own privacy policies and terms of service.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit through our links.

Children's Privacy

Strictly 18+ Only

Our services are exclusively for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18.

All users must verify their age during registration. If we discover that we have inadvertently collected information from a minor, we will delete that information immediately and terminate the account.

If you believe we have collected information from a person under 18, please contact us immediately at the email address provided below.

International Data Transfers

Your personal information is primarily stored and processed within Australia. However, some of our service providers may be located overseas or may store data in international data centers.

When we transfer personal information outside Australia, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws. This may include:

Contractual clauses requiring overseas recipients to protect your information
Ensuring recipients are subject to privacy laws substantially similar to Australian standards
Obtaining your consent for international transfers where required

You acknowledge that by using our services, your information may be transferred to and processed in countries outside Australia, subject to the protections described above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification to registered users
Displaying a prominent notice on our website

Your continued use of our services after the effective date of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:

Email

privacy@CoralVistaSky.com

Postal Address

Privacy Officer
CoralVistaSky.com
Australia

Australian Information Commissioner: If your privacy concern is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

We Value Your Privacy