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LEGAL AGREEMENT

Terms of Service

Please read these terms carefully before using our lottery services. By accessing or using CoralVistaSky.com, you agree to be bound by these Terms of Service.

Last Updated: January 7, 2025

Important Notice

These Terms of Service constitute a legally binding agreement between you and CoralVistaSky.com. Please review them thoroughly before participating in our lottery services.

For legal inquiries or questions regarding these terms, please contact us at legal@CoralVistaSky.com

1. Acceptance of Terms

By accessing, browsing, or using the CoralVistaSky.com website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations governing lottery operations in Australia.

If you do not agree with any part of these terms, you must not use our services. Your continued use of the website constitutes your acceptance of these terms and any subsequent modifications.

Key Agreement Points:

  • You agree to comply with all terms and conditions outlined in this document
  • You acknowledge that these terms may be updated periodically
  • You understand that violation of these terms may result in account suspension or termination
  • You accept that your use of the service is at your own risk

2. Eligibility Requirements

18+ Only - Strictly Enforced

You must be at least 18 years of age to create an account, purchase lottery tickets, or participate in any lottery games offered by CoralVistaSky.com. Age verification is mandatory and strictly enforced.

To use our services, you must meet all of the following requirements:

Minimum Age Requirement

You must be at least 18 years of age. We employ robust age verification systems and reserve the right to request proof of age at any time.

Legal Capacity

You must have the legal capacity to enter into a binding contract under Australian law. You must not be under any legal disability that would prevent you from entering into this agreement.

Residency Requirements

You must be a resident of Australia with a valid Australian address. Geographic restrictions may apply to certain lottery games based on state and territory regulations.

Account Uniqueness

You may only maintain one active account. Multiple accounts by the same individual are strictly prohibited and may result in all accounts being terminated.

Self-Exclusion Status

You must not be currently self-excluded from gambling services. If you have previously self-excluded, you must wait until the exclusion period has expired and follow proper reinstatement procedures.

Prohibited Persons

You must not be an employee, contractor, or immediate family member of CoralVistaSky.com or any affiliated lottery operator. Directors, officers, and their immediate families are also prohibited from participation.

We reserve the right to request documentation to verify your eligibility at any time. Failure to provide requested verification within the specified timeframe may result in account suspension or termination and forfeiture of any winnings.

3. Account Registration and Security

Registration Requirements

To participate in our lottery services, you must create an account by providing accurate, current, and complete information including:

  • Full legal name as it appears on government-issued identification
  • Valid email address
  • Date of birth for age verification
  • Residential address in Australia
  • Contact telephone number
  • Secure password meeting our security requirements

Identity Verification

You may be required to provide government-issued identification documents such as a driver's license or passport to verify your identity. This is a regulatory requirement and helps protect your account security.

Account Security Obligations

You are responsible for maintaining the confidentiality and security of your account credentials:

Password Security

Choose a strong, unique password and never share it with anyone. You are responsible for all activity that occurs under your account credentials.

Account Access

Never allow others to use your account. Sharing account credentials is strictly prohibited and may result in account termination.

Unauthorized Activity

Notify us immediately if you suspect unauthorized access to your account. We will investigate and take appropriate action to secure your account.

Account Accuracy

You must keep your account information current and accurate. Update your details promptly if your contact information, address, or other account details change. Failure to maintain accurate information may result in:

  • Inability to claim prizes
  • Missed notifications about wins or account activity
  • Account suspension pending verification
  • Forfeiture of winnings if accurate information cannot be verified

4. Ticket Purchase and Payment

Purchasing Lottery Tickets

Lottery tickets may be purchased through our secure online platform. All purchases are subject to the following conditions:

Payment Methods

We accept payments via credit card, debit card, PayPal, and other approved payment methods. All transactions are processed through secure, encrypted payment gateways to protect your financial information.

Ticket Confirmation

Upon successful payment, you will receive an email confirmation containing your ticket numbers and transaction details. This confirmation serves as proof of purchase. It is your responsibility to verify the accuracy of your ticket numbers immediately upon receipt.

Purchase Limits

We may implement purchase limits per transaction, per day, or per draw to promote responsible gaming. These limits may be adjusted based on your account history and verification status.

Important Purchase Conditions

  • All sales are final. Lottery tickets cannot be canceled, refunded, or exchanged once purchased, except as required by law or in cases of technical error on our part.

  • Draw closure times are strictly enforced. Tickets must be purchased before the official draw closure time. Late entries will be entered into the next available draw.

  • Number selection is your responsibility. Verify your selected numbers before completing your purchase. We are not responsible for errors in number selection made by you.

Payment Processing

Payment for lottery tickets is processed immediately upon purchase. By providing payment information, you represent and warrant that:

  • You are authorized to use the payment method provided
  • The payment information is accurate and current
  • You have sufficient funds or credit available to complete the transaction
  • You authorize us to charge the specified amount to your payment method

Failed Transactions

If a payment transaction fails or is declined, we will notify you promptly. Your ticket purchase will not be completed until successful payment is received. You are responsible for ensuring that your payment method has sufficient funds and is in good standing.

Refund Policy

Refunds are generally not available for lottery ticket purchases, as these constitute completed transactions. However, refunds may be issued in the following limited circumstances:

  • Technical errors resulting in duplicate charges
  • Cancellation of a draw by lottery authorities
  • System errors that prevent proper ticket registration
  • As otherwise required by Australian consumer law

Refund requests must be submitted within 7 days of the transaction date. Approved refunds will be processed to the original payment method within 10 business days.

5. Game Rules and Procedures

All lottery games offered through CoralVistaSky.com are operated in accordance with official lottery rules and regulations established by Australian lottery authorities. Game-specific rules may vary and are available on the individual game pages.

Official Game Rules

Each lottery game has specific rules governing:

Number Selection

The range of numbers available, quantity of numbers to select, and any supplementary number requirements.

Draw Procedures

Draw frequency, timing, and the official draw process including any regulatory oversight.

Prize Structure

Division breakdowns, prize pool allocation, and minimum guaranteed prizes.

Winning Combinations

Required number matches for each prize division and any bonus ball requirements.

Draw Verification and Results

All draws are conducted by licensed lottery operators and are subject to independent verification and audit. Results are final and binding once officially declared.

  • Draws are conducted using certified random number generation equipment

  • Independent auditors verify the integrity of each draw

  • Official results are published immediately after verification

  • Winners are notified automatically via email and account notification

Odds and Probability

The odds of winning vary by game and prize division. Detailed odds information is available on each game page. You acknowledge that:

  • Lottery games are games of chance with no guaranteed outcomes
  • Winning is based purely on random draw results
  • Past results do not influence future draws
  • Odds are calculated based on mathematical probability
  • No strategy can improve your odds of winning

Syndicate and Group Play

If you participate in syndicate or group play arrangements:

  • All members must be eligible individual participants meeting our eligibility requirements
  • Prize winnings will be divided according to the syndicate agreement
  • Each member is responsible for their share of ticket costs
  • The syndicate organizer is responsible for prize distribution
  • CoralVistaSky.com is not responsible for disputes between syndicate members

6. Prize Claims and Payment

Prize Notification

Winners are notified through multiple channels:

Email Notification

Immediate email to your registered address

Account Alert

In-account notification upon login

Claim Deadlines

All prizes must be claimed within the specified timeframe, typically 12 months from the draw date. Unclaimed prizes are forfeited and may be allocated to future prize pools or charitable causes as required by lottery regulations.

It is your responsibility to check your account regularly and respond to win notifications promptly. We are not responsible for prizes that go unclaimed due to:

  • Outdated or incorrect contact information
  • Email filtering or spam settings blocking our communications
  • Failure to log into your account
  • Delayed response to verification requests

Prize Verification Process

Before prizes are paid, winners must complete a verification process that may include:

  • Identity verification through government-issued identification
  • Proof of address documentation
  • Bank account verification for direct deposit payments
  • Tax file number declaration for prizes exceeding statutory thresholds
  • Completion of statutory declaration forms
  • Additional due diligence checks as required by anti-money laundering regulations

Payment Methods and Timing

Small Prizes (Under $1,000)

  • Automatically credited to your account balance
  • Available for withdrawal or future ticket purchases
  • Processed within 24 hours of draw verification

Medium Prizes ($1,000 - $50,000)

  • Paid via direct deposit to your verified bank account
  • Identity verification required before payment
  • Processed within 5-10 business days after verification

Large Prizes (Over $50,000)

  • Comprehensive verification process required
  • Payment arrangements coordinated by our prize team
  • Option for financial planning consultation
  • Processed within 10-30 business days after verification
  • May require in-person verification for prizes exceeding $500,000

Prize Pool Allocation

In the event that multiple winners share a prize division, the allocated prize pool for that division will be divided equally among all winning tickets. Jackpot prizes may be paid as a lump sum or annuity at the winner's option, subject to lottery operator policies.

Disputed Prizes

In cases where prize claims are disputed or validation issues arise:

  • Prize payment will be suspended pending investigation
  • All relevant evidence will be reviewed by our compliance team
  • The decision of the lottery operator is final and binding
  • Appeals may be submitted through our dispute resolution process

7. Winner Obligations

Tax Obligations and Reporting

Important Tax Information

Lottery winnings may be subject to taxation under Australian tax law. You are solely responsible for:

  • Declaring lottery winnings to the Australian Taxation Office (ATO)
  • Paying any applicable taxes on your winnings
  • Seeking professional tax advice regarding your obligations
  • Maintaining accurate records of your winnings and ticket purchases

For prizes exceeding certain thresholds, we may be required to report your winnings to tax authorities. We will provide you with appropriate documentation for your tax records.

Publicity and Winner Announcements

By participating in our lottery games, you acknowledge and agree that:

Major Prize Winners (Over $50,000)

We may publish your name, suburb/region, and prize amount for publicity purposes. This is a standard industry practice and helps maintain public confidence in lottery integrity. However, we will respect your privacy preferences wherever possible.

Winner Stories and Testimonials

We may request your participation in winner stories, photographs, or promotional materials. Your participation is voluntary, though highly encouraged as it helps promote the positive impact of lottery winnings.

Privacy Protection

We will never publish your full name, complete address, or contact information without your explicit consent. Winner announcements are limited to first name, suburb/region, and prize information.

Prize Acceptance

By claiming a prize, you certify that:

  • You are the rightful owner of the winning ticket
  • The ticket was purchased legitimately using your own funds
  • You meet all eligibility requirements
  • All information provided during the claim process is accurate
  • You accept responsibility for any tax obligations
  • You will comply with all winner obligations and requirements

Financial Planning and Support

For significant wins, we recommend seeking professional financial and legal advice. We may provide access to financial planning resources and support services to help you manage your winnings responsibly.

8. Responsible Gaming

CoralVistaSky.com is committed to promoting responsible gaming practices and protecting vulnerable individuals. We provide comprehensive tools and resources to help you maintain control over your gaming activities.

Our Responsible Gaming Commitment

We operate under strict responsible gaming guidelines and provide multiple tools to support healthy gaming habits. For detailed information about our responsible gaming policies, please visit our dedicated Responsible Gaming page.

Available Player Protection Tools

Deposit Limits

Set daily, weekly, or monthly deposit limits to control your spending.

Time Limits

Configure session time limits and receive break reminders.

Self-Exclusion

Temporarily or permanently exclude yourself from accessing lottery services.

Activity Reports

Access detailed reports of your gaming activity and spending patterns.

Support Resources

If you or someone you know needs help with problem gambling, support is available 24/7:

National Gambling Helpline: 1800 858 858

Free, confidential counseling and support available around the clock. Visit our Responsible Gaming page for additional resources and support organizations.

9. Prohibited Activities

The following activities are strictly prohibited and may result in immediate account termination, forfeiture of winnings, and potential legal action:

Fraud and Misrepresentation

  • Providing false or misleading information during registration or verification
  • Using another person's identity or payment methods
  • Submitting fraudulent documentation
  • Attempting to claim prizes you are not entitled to

Underage Participation

  • Purchasing tickets for minors under 18 years of age
  • Allowing minors to use your account
  • Facilitating underage gambling in any form

System Manipulation and Abuse

  • Attempting to hack, breach, or circumvent security measures
  • Using automated systems or bots to purchase tickets
  • Exploiting technical vulnerabilities or errors
  • Reverse engineering or decompiling our software

Multiple Account Violations

  • Creating or maintaining multiple accounts
  • Using accounts registered to other individuals
  • Circumventing account restrictions through new registrations

Money Laundering and Financial Crime

  • Using our platform to launder money or proceeds of crime
  • Making transactions on behalf of third parties
  • Engaging in suspicious financial activity
  • Violating anti-money laundering regulations

Commercial Misuse

  • Operating commercial lottery ticket resale operations
  • Purchasing tickets for commercial syndication without authorization
  • Using our platform for unauthorized business purposes

Consequences of Prohibited Activities

Violation of these terms may result in:

  • Immediate account suspension or termination without prior notice

  • Forfeiture of all account balances and winnings including unclaimed prizes

  • Reporting to law enforcement authorities where criminal activity is suspected

  • Legal action to recover damages and enforce contractual obligations

  • Permanent ban from all CoralVistaSky.com services

10. Intellectual Property

Ownership and Rights

All content, features, and functionality available through CoralVistaSky.com, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, are the exclusive property of CoralVistaSky.com or its licensors and are protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Protected Materials Include:

  • The CoralVistaSky.com name, logo, and all related marks
  • Website design, layout, and user interface
  • Software, algorithms, and technical implementations
  • Content, text, images, and multimedia materials
  • Database structure and compilations
  • Documentation and help materials

Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and services for personal, non-commercial use only. This license does not permit you to:

  • Reproduce, duplicate, copy, or re-sell any part of our website or services
  • Modify, adapt, or create derivative works
  • Distribute, transmit, broadcast, or publicly display our content
  • Use our trademarks, logos, or service marks without permission
  • Remove or alter copyright notices or other proprietary markings
  • Use automated systems to extract data from our platform

User-Generated Content

If you submit any content, feedback, or suggestions to us (such as winner testimonials or reviews), you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, translate, and distribute such content in any media.

Copyright Infringement

If you believe that content on our website infringes your intellectual property rights, please contact us immediately at legal@CoralVistaSky.com with detailed information about the alleged infringement.

11. Liability and Disclaimers

Service Provision

Our lottery services are provided on an "as is" and "as available" basis. While we strive to maintain a reliable and secure platform, we make no warranties or representations about:

  • The accuracy, reliability, or completeness of service availability
  • Uninterrupted or error-free operation
  • The security of data transmission
  • Freedom from viruses or other harmful components

Limitation of Liability

To the fullest extent permitted by Australian law, CoralVistaSky.com and its directors, officers, employees, agents, and affiliates shall not be liable for:

Direct Damages

Loss of winnings due to technical failures, provided we have taken reasonable steps to maintain system integrity

Indirect Damages

Consequential, incidental, indirect, special, or punitive damages arising from your use of our services

Third-Party Actions

Acts or omissions of third-party service providers including payment processors, banks, or lottery operators

Force Majeure

Events beyond our reasonable control including natural disasters, telecommunications failures, government actions, or regulatory changes

User Responsibilities

You acknowledge and agree that:

  • You use our services at your own risk
  • You are responsible for maintaining the security of your account
  • You are responsible for verifying the accuracy of your ticket selections
  • You bear the risk of loss during transmission of data over the internet
  • You are responsible for complying with all applicable laws

Consumer Law Rights

Nothing in these terms excludes, restricts, or modifies any consumer rights or guarantees provided under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement. Where our liability cannot be excluded, it is limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless CoralVistaSky.com and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your violation of these Terms of Service
  • Your violation of any law or rights of third parties
  • Your use or misuse of our services
  • Any content you submit or transmit through our platform

12. Dispute Resolution

Complaints and Disputes

We are committed to resolving any disputes or complaints fairly and efficiently. If you have a concern, please follow our dispute resolution process:

Step 1: Contact Customer Support

First, contact our customer support team through our contact page. Most issues can be resolved quickly through direct communication with our support team.

Step 2: Formal Complaint

If your issue is not resolved to your satisfaction, submit a formal complaint in writing to complaints@CoralVistaSky.com. Include your account details, description of the issue, and desired resolution.

Step 3: Management Review

If the complaint cannot be resolved through customer support, it will be escalated to our management team for review. We will investigate thoroughly and respond within 14 business days.

Step 4: Independent Dispute Resolution

If you remain unsatisfied after management review, you may refer the matter to an independent dispute resolution service or regulatory authority appropriate to your jurisdiction.

Arbitration Agreement

For disputes that cannot be resolved through our internal process, both parties agree to attempt resolution through binding arbitration before pursuing litigation. Arbitration will be conducted in accordance with the rules of the Australian Dispute Resolution Association.

Exception for Small Claims

Either party may bring an individual action in small claims court for disputes within the court's jurisdiction, without first attempting arbitration.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. This waiver applies to the fullest extent permitted by law.

13. Account Termination

Your Right to Close Your Account

You may close your account at any time by contacting our customer support team. Upon closure:

  • Any remaining account balance will be returned to you after deducting any outstanding obligations
  • Pending tickets will remain valid until their respective draws are completed
  • You remain eligible to claim any prizes from tickets purchased before account closure
  • Your account data will be retained as required by law and regulatory requirements

Our Right to Suspend or Terminate

We reserve the right to suspend or terminate your account immediately, without prior notice, under the following circumstances:

Terms of Service Violations

Breach of any provision of these Terms of Service, including but not limited to prohibited activities, fraud, or misrepresentation.

Suspicious Activity

Detection of unusual account activity, suspected fraud, money laundering, or other illegal activities.

Failure to Verify

Inability or refusal to provide requested verification documents or information within required timeframes.

Legal or Regulatory Requirements

Compliance with court orders, law enforcement requests, or regulatory directives.

Extended Inactivity

No account activity for a period exceeding 12 months, after providing appropriate notice.

Effects of Termination

Upon termination of your account by either party:

  • Your right to access and use our services immediately ceases

  • Any licenses granted to you under these terms are automatically terminated

  • You must immediately cease all use of our intellectual property

  • Provisions regarding liability, disputes, and governing law survive termination

Handling of Winnings After Termination

If your account is terminated due to terms violations or prohibited activities, we reserve the right to forfeit any unclaimed prizes or account balances. However, legitimately won prizes that were earned before any violations occurred may still be claimed after proper verification.

14. Changes to Terms and Services

Modifications to These Terms

We reserve the right to modify, amend, or update these Terms of Service at any time. Changes may be necessary due to:

  • Changes in applicable laws or regulatory requirements
  • Introduction of new features or services
  • Improvements to security or operational procedures
  • Clarification of existing terms
  • Updates to industry best practices

Notification of Changes

When we make material changes to these terms, we will:

  • Post the updated terms on our website with a new "Last Updated" date
  • Send notification to your registered email address
  • Display a prominent notice on our website for a reasonable period
  • Provide at least 30 days notice before material changes take effect

Your Acceptance of Changes

Your continued use of our services after changes take effect constitutes acceptance of the modified terms. If you do not agree with any changes, you must stop using our services and may close your account.

Changes to Services

We reserve the right to modify, suspend, or discontinue any aspect of our services, including:

Game Offerings

Addition or removal of lottery games based on regulatory changes or operational decisions.

Features and Functionality

Updates to website features, mobile apps, or account management tools.

Payment Methods

Changes to accepted payment methods or processing procedures.

Pricing and Fees

Adjustments to ticket prices, service fees, or handling charges in accordance with lottery operator changes.

We will provide reasonable notice of service changes that materially affect your use of the platform, except where immediate changes are required for legal, regulatory, or security reasons.

15. Governing Law and Jurisdiction

Applicable Law

These Terms of Service and your use of CoralVistaSky.com are governed by and construed in accordance with the laws of the Commonwealth of Australia and the applicable state or territory in which you reside. This includes compliance with:

  • Federal gaming and lottery regulations
  • State and territory lottery legislation
  • Australian Consumer Law
  • Privacy Act 1988 and related regulations
  • Anti-Money Laundering and Counter-Terrorism Financing Act 2006
  • All other applicable Commonwealth and state/territory laws

Jurisdiction

Subject to the arbitration provisions outlined in the Dispute Resolution section, you irrevocably submit to the exclusive jurisdiction of the courts of the Commonwealth of Australia and the courts of the state or territory in which you reside for the resolution of any disputes arising from these terms or your use of our services.

Regulatory Compliance

CoralVistaSky.com operates under licenses and regulations established by Australian lottery regulatory authorities. All lottery operations are conducted in strict accordance with applicable regulations, and all draws are subject to oversight by the relevant regulatory bodies.

Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these terms, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Cookie Policy, and Responsible Gaming Policy, constitute the entire agreement between you and CoralVistaSky.com regarding your use of our services.

No Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

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Questions About Our Terms?

Our team is here to help clarify any questions you may have about these Terms of Service. Don't hesitate to reach out.

Contact Legal Team Responsible Gaming